Shipping policy

Shipping Policy At Sensory Dept., we strive to deliver your order as quickly and safely as possible. Order Processing Orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information. Shipping Times Estimated delivery times are: United States: 5–12 business days Canada: 7–15 business days Australia & New Zealand: 7–15 business days United Kingdom: 5–10 business days Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, severe weather, or other circumstances beyond our control. Shipping Costs Free Standard Shipping on all orders. Any applicable customs duties, import taxes, or local fees for international orders are the responsibility of the customer unless otherwise stated. Tracking Your Order Once your order has shipped, you will receive an email containing your tracking number. Tracking information may take up to 48 hours to update after shipment. Multiple Packages Some orders may arrive in separate packages if products are shipped from different fulfillment centers. There is no additional shipping charge for multiple shipments. Incorrect Shipping Address Please ensure your shipping address is accurate before completing your purchase. If an incorrect address is provided and your order has already shipped, we may be unable to make changes. Additional shipping charges may apply if the package is returned and needs to be reshipped. Delayed or Lost Packages While we work with trusted shipping partners, occasional delays can occur. If your package has not arrived within 20 business days of shipment, please contact us and we will investigate with the carrier. Questions If you have any questions regarding your order or shipping, please contact us at: Email: excavation.tse@gmail.com We aim to respond to all inquiries within 1–2 business days.